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JC Penney — Screaming For Retail

In their latest campaign, “Enough. Is. Enough,” JC Penney is running what is, to my mind, a hilarious television commercial, involving a serial montage of consumers shouting for outrageously loud and extended time periods at sales tags and other marketing tricks familiar to us all.

What makes this commercial so great is all the horror film iconography — from the ever-present scream to the use of ambulatory mannikins — to treat its, admittedly, very vague subject. I think my favorite spot involves a woman opening her mailbox and screaming at the endless stream of junk mail that pours out of it, reminiscent of horror films where rats stream out of a sewer. The commercial ranges in references to Invasion of the Body Snatchers to They Live. It is clear to me that the message is about getting rid of fine print and weaselly language in direct mail and sale materials, but judging from the commentary this campaign is generating on facebook, not everyone understands this and most people are simply annoyed by it).

The ad is really a build-up in anticipation of (as of this writing, tonight’s) “reveal” of a special change in the department store giant’s marketing structure. JCP even brashly announces on their facebook page that “On 2.1.12 we’ve got the biggest news in jcp history (Yeah. We’re talking big time here, since we’ve been around for 110 years).” This commercial also has a great tie-in app on its facebook page called “The No Meter!” in which you can literally scream “Noooo!” at the website and the meter will measure your rage and give you a cheeky comment about how potent your screams are.

Scream at JC Penney's No Meter

Whatever JCP has in store for us, I find it fascinating that this advertising campaign appropriates consumer rage at ads into an ad that is a ploy for consumer loyalty. There’s something inherently contradictory here. And it is using the appeal of tropes of the uncanny to sell us on it. But it is using more than just the directorial horror film references that one can easily spot in the commercials. It is using extratextual parlor tricks.

The No Meter is an excellent example of a modern day “fortune teller” machine, an automaton of sorts that invites humans to interact with its mechanism (or in this case, program) in order to “uncannily” respond with an interpretation of their emotions. It plays on the concept that the computer “app” can really “listen” to you and respond. It is, in other words, the domestication of the funhouse parlor trick, the exotic stuff one used to only find on Coney Island, now broadcast in your home office, living room, laptop, and cell phone.

This folksy sort of hokum reminds me of the horror movie ballyhoo of William Castle — who, in his classically campy title, The Tingler, had Vincent Price taunt audiences to “scream for your lives” by yelling at the movie screen in order to kill the monster that was loose in the theater. The gimmick — called Percepto — notoriously included wiring theater seats with joy buzzers that would go off to try to induce screaming.

I’ll be watching the development of this campaign. I can only imagine what it will be like in the shopping mall next time I visit… I suspect that fun-loving folks familiar with this stuff will scream for laughs whenever they walk in or near the store, and for as long as this cultural memory survives, the mall will echo with these goofy “nooooo!” shouts, reminiscent of a scene from Dawn of the Dead.

The Tingler: Scream for Your Lives!



The Freakiest Ads of 2011

Thank you, Tim Nudd at AdWeek, for posting the 30 Freakiest Ads of 2011. Some of them were quite disturbing (I think the anti-child abuse PSA from Ireland hit me hardest (literally). And some are freaky in the way they just push the boundaries of what is taboo. But many are prime examples of the popularization of tropes of the uncanny in a way that is so orthodox, it’s a little mind boggling. In my review of this annual top thirty list, it seems to me that the ads that take the symbolism from their slogans or product names the most literally are the ones who generate the strangest of all ads.

Note how Freudian these ads are in their symbolism. The number one pick is literally a series of dream scenarios offered up for viewer interpretation. The truth is, ALL ads are dream scenarios to begin with, so Nudd’s selectio of this one — while being the most “freakiest” — is also at the same time the most honest.

I am always interested in advertisements for chewing gum (the first chapter of The Popular Uncanny focuses on the history of gum advertising in fact), because they must go out of their way to grab our attention and “sell us” on buying something akin to food — that is, something we chew but never swallow, in a simulacra of consumption.

Here’s one from the list that is the most audaciously Freudian I’ve seen in quite awhile: a video from the “Unexpected Turn” campaign for Vivident Gum:

Another uncanny ad that struck me from the “freakiest” list is the giant ear that moves of its own accord, in ESPN’s Sports for Your Ears advertisement. An obvious example of animism, with an ambulatory body part taking on all the characteristics of a sports fan, but it’s more like a wacky dream than an advertisement. I find it telling that in the opening of the ad, the ear is shopping, and when it is at work it is a psychologist (subtly recalling (if not directly referencing) the faux radio host Frasier from TV: “I’m listening”).

Some in the list are hilarious. Some are disturbing. Some are not safe for work. Most employ the uncanny to sell a product. See them all at AdWeek.

Leave a post if you want to tell us which ones you’d put in your top two.



The Uncanny Impulse to Collect

Freud discusses how dolls, waxworks and other doubles evoke the uncanny, but he was also interested in the uncanny as a fear of being taken over by forces external to the body that could in turn be confused with one’s sense of self. I feel that the impulse to collect, like other compulsions, seems to emanate from outside the self, as if one were controlled by outside forces. Freud quotes Ernst Jentsch not only about statues that appear “alive”, but also the uncanny experience of witnessing an epileptic seizure — that sense of an unknown force taking control of the body. – artist Mike Kelley

The passage above is taken from “I’ve Got This Strange Feeling” — a conversation between artist Mike Kelley and critic Jeffrey Sconce (author of the important book Haunted Media (Duke UP, 2000)), in connection to Kelley’s conference-like exhibition on “The Uncanny” at the Tate Museum in Liverpool, in May 2004. The images and ideas at that exhibit are brilliant, and Kelley provides a virtual tour with commentary that explains how his art engages with theories of the uncanny.

In “Strange Feeling,” Kelley and Sconce talk about a number of fascinating topics (especially the “neo-shamanism” of online media), but I wanted to quickly note this concept about an uncanny “unknown force” compelling a collector of objects like a puppet on a string. Similarly, there’s a degree to which a museum or gallery space feels supernatural in its church-like treatment of sculptures, paintings and other “auratic” artifacts as treasured objects — it is a sacred space of cultural engagement.
[pullquote]Collecting is a form of repetition — a feeling that we are autonomously, robotically compelled to repeat the original pleasure we first experienced with it. This locks us into a strange “living dead” relationship with our own long-gone pasts, in a sense. [/pullquote]
In mass culture, this force is felt in the shopping mall and the arcades of consumerist meccas like Las Vegas. It relates directly to commodity fetishism — where manufactured items (or their avatars via advertising) are represented as if they were also sacred objects — and where consumers are trained by the preachers of cool and the gospel of advertising to worship at their altar.

In psychoanalytic theory, the fetishism of objects is considered neurotic because it substitutes the love for a person with the love for an inanimate object. It is at once an irrational and (usually) obsessive act…and yet in the culture of late capitalism it is also normalized and in evidence everywhere: from the middle class businessman who waxes his fancy automobile every Saturday to the kid with a hundred pop band stickers in her locker. The fetishes of mass culture are persistently repurposed in artful ways as a sort of self-fashioning and identity expression. Walter Benjamin expresses the emotional relationship we have to collected objects in his essay on “The Collector”:

For inside [these objects] there are spirits, or at least little genii, which have seen to it that for a collector — and I mean a real collector, a collector as he ought to be — ownership is the most intimate relationship that one can have to objects. Not that they come alive in him; it is he who lives in them.

This magic act of psychological projection that Benjamin describes requires a little death of the Self (an emptying of the vessel) so that the Other might live (an empty vessel, filled by us –which we “live in”). When we collect the artifacts of mass culture, the uncanny “unknown force” that takes over us is an economic force that we attempt to disavow, triggering an ambiguous relationship between the emptiness of the object and the subjective pleasure of an experience with it. Collecting is a form of repetition — a feeling that we are autonomously, robotically compelled to repeat the original pleasure we first experienced with it. This locks us into a strange “living dead” relationship with our own long-gone pasts, in a sense. The phenomenology of time that undergirds the collector’s relationship with his “owned” artefacts is precisely what is felt as uncanny.

In his reflection on Benjamin in relation to the Pixar Toy Story franchise, “The Trouble With Toys,” Charlie Bergen surmises that the impulse to collect is driven by fear of loss:

Children are afraid of losing their favorite toys. Parents fear this as well. But adults also worry about losing touch with the past in which they had their own favorite toys. And everyone is afraid of being lost in some way, forgotten by loved ones with the passage of time.

This is, of course, a very human feeling — a longing for attachment to the world — and the collector responds to the fear of loss — nay the fear of death — by living the fantasy of permanence through his collection. I do not damn the collector, for I myself collect many things, but there is a way in which this nostalgic fear of loss is tied in with a larger cultural anxiety that is capitalistic in nature — not a desire for gain and profit, but the flip side of its acquisition: a fear of losing what one has acquired. Thus collecting fetishizes the very process of acquisition itself, and this is one way in which the psychological structure of the uncanny is caught up in the economics of mass culture, at once reinforcing its superstructure and enforcing its aura as a permanent “magic” system, diverting our attention from the throwaway society that it requires for renewal.



Living, Breathing…and the Autonomous Movement of Fur

Perfect Petzzz Sales Kennel

Perfect Petzzz Sales Kennel

“These adorable pets offer a real pet ownership experience without the hassles and expense. Say goodbye to feedings and vet bills. Say hello to lots of love and cuddles. Perfect Petzzz – the ultimate pet.” — Perfect Petzzz website

“It is not a toy,” [VP of Marketing] Clarkson says, “but this is the closest you can get to real pet ownership without the hassles or responsibilities of owning a real pet.” — journalgazette.net

“In 2005, Perfect Petzzz® generated more than $20 million in retail sales in its first full year of operation. In fact, the Perfect Petzzz cart program was named the most successful new product concept in 2005. With the overwhelming demand for these lifelike puppies and kittens, we’ve seen other companies try to produce imitations.” — CD3 Press Release to PP Mall Dealers

Perfect Petzzz are stuffed animals that breathe.  The autonomous movement of their fur — controlled by a battery-powered engine you don’t expect to be there — is enough to trick the eye into presuming that the puppy or kitten curled up on the floor is actually a living, breathing, pet.  Cute, and perhaps attractive to your hand’s caress, until you touch it and realize it’s not real.  Then you are startled and the toy enters the already doll-crowded realm of the popular uncanny.

Of course, the Perfect Petzzz (the ”zzz’s” are for snoring)  are plastic.  And therefore the animal it represents is literally as dead as it looks, with its eyes closed and body stiffened into a disturbing fetal curl.  It should not move, but it does, and it is this representation of death-stirred-to-life — of the presumed inanimate object surprising us with its animation — that gets our reaction.  The tricky switcheroo of statuses between familiar and unfamiliar spin the roulette wheel of certainty:  the domesticated animal is rendered un-familiar (stuffed, inanimate) then restored to a heimish (cozy) status of sleeping and napping..

It is surely cute, and there is little difference between a breathing stuffed animal and a toy doll that burps or blinks.  Of course, even the cutest of dolls are inherently uncanny in the way they are semblances, pale imitations of life…but the creepy thing in this case is not so much its status as automaton, as the fact that this “sleeper” never wakes up.  These are comatose pets…and that, perhaps, is what makes them so “perfect.” Like the commodities these organic creatures have become, our domesticated pets are “perfect” when they are behaved, controlled, and easily replaceable after they expire.  Even more, these plastic pals are simulacratic forms of taxidermy (and surely a savvy taxidermist has already borrowed the motor or at least the concept for an experiment or two).  Another form of death, fantastically alive through the magic show of animism, nostalgia and fantasy.  Living, breathing, death.

Petzzz Adoption Center

Petzzz Adoption Center



The Vytorin Double: You Are What You Eat and You Eat What You Are

Vytorin is a single pill — a drug that combines two different medicines (Zetia and Zocor) to combat the two kinds of cholesterol (generally called “good” and “bad” cholesterol”) which they identify as coming from two different sources (“food & family”). As Time magazine reports, there may be truth in these claims, and also problems with it — but the effectiveness of the drug is not my interest. Instead, I want to focus on how all these “dualities” — of medicine, cholesterol, and its origin — are overdetermined in the advertising, repeating some strangely familiar structures of the Uncanny that we often find in consumer culture. Similar to products like Wrigley’s “Doublemint” Gum, Vytorin lends itself to a marketing campaign that actively employs the figure of the double (der doppelganger) to draw the attention of the consumer. As I argue in The Popular Uncanny, in mass marketing and advertising the structures of the Uncanny often become ambiguously attractive and repulsive representations, reflecting our ambivalent anxieties about consumer culture. Here, the idea that “you are what you eat” is taken quite literally. It’s kind of cute, the first time you see it, but in the endless stream of associative pairings between people and food, one becomes progressively convinced that there is something universal about these claims, and that, perhaps, all food mirrors people (and vice-versa). While this ad — like most pharmaceutical advertising — projects a wish for a miracle cure, the use of doubling is so overdetermined that is also uncannily disturbing, if only because these matings feel predestined and beyond our control.
[pullquote]…we are presented with a live human being whose “alter ego” is the food product — an inanimate (or in the case of meat, dead) object on a plate…a double which the living implicitly consume.
[/pullquote]In the YouTube video above — from Vytorin’s infamously clever television campaign a few years ago — the ad showed a series of screens in which a diversity of overtly costumed actors are associated (first by “dissolves” into a single universal plate, then in panels, side by side on screen) with tasty foods and fancy dishes. The overt correspondences between body morphology, fashion choices, and food dishes is quite striking; the symmetry in design and the patterned replication of color schemes across the frame is orchestrated in a way that one simply cannot overlook the “double” message: people are food. Physical traits as well as personality are “naturally” reflected by our choice in food products. We are what we eat; and in the case of cholesterol, it can kill us, because we can’t help ourselves, and the inheritance of our family lines only affirms this.

This visual personification of ice cream and waffles and hot dogs is more than just clever ad design. Here we have an example of uncanny doubling, but it is different than the traditional “doppelganger” in that we are presented with a live human being whose “alter ego” is the food product — an inanimate (or in the case of meat, dead) object on a plate…a double which the living implicitly consume.

There is a subtle cannibalism at work in the dreamlike psychology here. If you see a scrumptious pile of pancakes in one shot, you probably don’t want to eat the person they associate with it, but the implied message is that these people consume these projections of themselves (and perhaps more subtly, vice-versa). Vytorin is suggesting that some people are “naturally” attracted to foods, no matter how artificial or prepared they might be — and by showing these associations in a lengthy series, subtly argues that this compulsory food choice can be generalized as a “compulsion to repeat” that is, simply, human nature.

The double is the “harbinger of death” and Vytorin presents itself as a cure not for cholesterol, per se, but for our anxiety about our predestined fate. If it is “natural,” moreover, then it is “healthy,” and a manufactured pharmaceutical company obviously benefits from framing itself as a “natural” cure or preventative medicine. Commercial pill brand names often pun on our desire for infinite life and health (as I have argued elsewhere about the pain reliever, Aleve). The name “Vytorin” even sounds life-giving in its prefix (“Vyt-”, implying “vital,” as in “vitamin”), before it battles choles-”tor”-al with its “statIN”-based formula. But beyond that, in the ad, the focus on the communion of “food” and “family” transforms the scary point it makes about the origin of cholesterol into a story of “organic” harmony and healthy wish-fulfillment. All these implicit health claims drive home the subtle message that Vytorin is a healthy choice, enabling you to go ahead and eat whatever you like, because it is your destiny, your nature, and the pill fits into this schema as natural law.

Of course, no matter how healthy and uplifting the product might sound, or even be, the ad benefits, too, from fear, as all advertising does — and with most medical advertising, the fear being alluded to here is the fear of death. If you look like a egg salad, and you compulsively eat egg salad, you are only one step away from becoming the equivalent of egg salad. The blurring of boundaries between signifier and signified is an ambivalence that is both cutely humorous and darkly scary. The harbinger of death is the uncanny double.



Chewing Gum of The Future

Live a Little Longer with Big Med

"Live a Little Longer" with Big Med

My wife, Renate, recently submitted the entry above to Wired magazine‘s latest “Found: Artifacts from the Future” contest, which asks readers to predict the future of chewing gum with photoshopped gumpacks.

Also on the site is Octuplemint — a parody of the most popular of uncanny of gums, Doublemint.

For me, gum is an interesting product to study, because it is a very cheap consumer good that is not exactly consumed:  it is chewed, yes, but it is also (usually) spit out, and replaced by another one.  Thus it is a potent icon of the essential “empty” value of a commodity.  And because its benefits are really nothing more than flavored saliva, its appeal is almost solely a result of highly manipulative advertising, which promises so much more than the item can really deliver.  “Eclipse” gum might promise to “hide” one’s bad breath — and perhaps it does so effectively — but its very name and “space age”-looking package taps into our cultural awe (and primitive fear, perhaps) of the sublime lunar eclipse.

Big Red’s catchy jingle ["Kiss a little longer, hold hands a little longer, hold tight a little longer.  Longer with Big Red..."] seems to promise not only fresh breath but an enhanced level of intimacy (reminiscent of a product pitch like the one done by Viagra!).  But even more fundamentally, what the jingle and package is really suggesting is that a stick of gum can magically extend time itself:  “make it last a little longer.”  This is not simply the employment of a “weasel word” (“longer” — longer than WHAT?).  This supernatural promise of advertising (see Raymond Williams’ “The Magic System”) is also the sort of incantation that summons the uncanny in so many popular consumer goods that we no longer even see them critically; instead, we playfully sing along.

Thus, Renate’s “stem cell” enhanced cancer-fighting gum — which sounds like something out of a science-fiction novel — is right on the mark:  “Live a little longer…with Big Med.”  This is what “Big Pharma” incessantly promises, too, in its myriad campaigns for the latest pill or patch or implant.  While it is true enough that medicine can indeed support a healthy, longer lasting body — and possibly one day even offer a cure for cancer like Big Med — the truth is that consumer goods always promise more than just long-lasting experience.  They promise everlasting life, for a price.  This is the heresy of the commodity fetish.  Don’t swallow it.